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Privacy Policy

1. Introduction

Welcome to MUEN. MUEN (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.muen.design (the "Site"), and purchase our jewelry. Please read this policy carefully.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

  • Personal Identification Information: Your name, shipping address, billing address, email address, and telephone number.

  • Transactional Information: Details about payments to and from you and other details of products you have purchased from us. We process payments through secure third-party payment gateways and do not store your credit card information on our servers.

  • Technical Data: Your Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.

  • Profile Data: If you create an account, your username and password, purchase history, interests, and preferences.

  • Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Process and manage your orders, payments, and deliveries.

  • Create and manage your account.

  • Send you promotional information, such as newsletters and special offers, with your consent. You may opt-out at any time.

  • Personalize and improve your experience on our Site.

  • Monitor and analyze usage and trends to improve our website and product offerings.

  • Prevent fraudulent transactions and enhance the security of our Site.

4. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law.

These third parties may include:

  • Payment gateway providers.

  • Shipping and logistics partners.

  • Digital marketing and analytics services.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access – You can request copies of your personal data.

  • The right to rectification – You can request that we correct any information you believe is inaccurate.

  • The right to erasure – You can request that we erase your personal data, under certain conditions.

  • The right to opt-out of marketing communications.

To exercise these rights, please contact us using the contact details below.

7. Policy Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Effective Date" at the top of this policy.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: Contract Us

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